If you have issue with your Hotmail, Gmail, Yahoo, ITunes etc accounts, be careful who you contact for support.
These companies tend to make it impossible for you to contact them by phone or email for support. Many really on online support pages to provide the answer to your questions.
Victims are using search engines to try to find phone contacts for these companies and are finding themselves talking to rogue companies claiming to be the genuine article. What should give the game away is that they will attempt to charge you for the service whereas the genuine company will not.